Privacy Policy

Type of Website: Ecommerce 

Effective Date: 15th April 2024 

www.vapeoutletonline.com (“the Site”) is owned and operated by VAPE OUTLET ONLINE LTD. As the data controller, VAPE OUTLET ONLINE LTD can be reached via:

  • Email: info@vapeoutletonline.com
  • Phone: 07787 011642 or 07392 395913
  • Address: Vape Outlet, 569 Green St, London E13 9BF, United Kingdom

Purpose

This Privacy Policy informs users of our Site about:

  1. The personal data we collect;
  2. How we use collected data;
  3. Data access and sharing;
  4. Users’ rights; and
  5. Our cookie policy.

It complements the terms and conditions of our Site.

GDPR

For European Union users, we adhere to the General Data Protection Regulation (GDPR). In the United Kingdom, we comply with the GDPR as incorporated into the Data Protection Act 2018.

Consent

By using our Site, you consent to the conditions set out in this Privacy Policy. You may withdraw this consent at any time, which will not affect the lawfulness of prior processing.

Withdraw consent by contacting our support team at info@vapeoutletonline.com.

Legal Basis for Processing

We process personal data of EU users based on Article 6 of the GDPR, under the following grounds:

  1. Consent for specific purposes;
  2. Legitimate interests, which are not overridden by users’ rights. Our interests include enhancing security, fraud prevention, user experience, and direct marketing;
  3. Steps necessary before entering into a contract, or for contract performance. Non-provision of such data may impede contract fulfilment;
  4. Compliance with legal obligations. Non-provision for legal obligations may result in transaction discontinuation.

Personal Data We Collect

We collect data necessary for the purposes outlined in this Privacy Policy, ensuring no excess collection.

Data Collected Automatically:

  1. IP address;
  2. Location;
  3. Hardware and software details;
  4. Clicked links;
  5. Content viewed.

Data Collected Manually:

  1. First and last name;
  2. Email address;
  3. Phone number;
  4. Address;
  5. Payment information.

Collected during account creation, order processing, and customer support.

Use of Personal Data

Data is used solely for stated purposes:

  • To enhance user experience, analytics, security, and marketing efforts;
  • To verify identity, process orders, provide support, send consented marketing communications, manage transactional emails, and for payment processing.

Data Sharing

Employees:

Shared within our organisation as needed.

Third Parties:

Shared with:

  1. Viva Wallet (Payment processor);
  2. Royal Mail (Delivery service);
  3. Google Analytics (Marketing platform);
  4. WordPress (Website hosting).

For transaction processing, order fulfilment, analytics, and platform hosting.

Other Disclosures:

Shared only when legally required, during legal proceedings, to assert legal rights, or in the event of a business sale.

Following hyperlinks to third-party websites means leaving our privacy protection.

Data Retention

We retain data until the purpose is fulfilled. Extended retention will be communicated.

Data Protection

We implement security measures, including encryption and firewalls, and limit data access to necessary personnel. We have breach notification procedures and cannot guarantee absolute data security due to inherent online risks.

Your Rights

Under the GDPR, you have rights including access, rectification, erasure, restriction, portability, and objection.

Children

We do not target or knowingly collect data from those under 18 years of age. For data concerns regarding children under 16, please contact our support team.

Accessing and Modifying Your Data

For data access, modification, deletion, or to exercise GDPR rights, please contact our support team.

Opting Out

Opt-out of marketing by using the “unsubscribe” link in emails. For third-party advertising opt-outs, contact our support team at info@vapeoutletonline.com.

Cookie Policy

We utilise cookies for site functionality, analytics, and personalised content. Disable cookies in your browser if desired.

Modifications

Policy updates will reflect changes in law or data collection practices, with the “Effective Date” revised accordingly. Users are encouraged to review periodically.

Complaints

For complaints, contact us using the details provided. Unresolved concerns can be directed to the Information Commissioner’s Office (ICO).

Contact Information

For inquiries or complaints, contact us via phone, email, or post (details at the top of the page). Alternatively, our website contact form is available.

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